5 Tips for managing a bad review

star
5 Tips for managing a bad review
  • Don’t try to remove it: This may lead to further negative comments.
  • Respond publicly: Show empathy for the customer’s frustration.
  • Don’t defend: Avoid getting into a public debate. This just adds fuel.
  • Explore solutions: Offer to resolve the issue offline for the customer.
  • Be Proactive: If you have plenty of positive reviews to dilute the negative one, it has far less impact.